Bamboo Bath Towel-Ultra Soft (180 GSM)

At EssenceNest, we are committed to providing premium bedding that meets your comfort and aesthetic needs. If your product has a defect or if there are sizing issues within the specified measurements, our policy is here to ensure a smooth experience.

Thorough Check Before Shipping: All products are thoroughly inspected for quality before they are shipped to you. We take great care to ensure everything is in perfect condition.

Return Policy for Defective Bedding

Eligibility for Returns
We accept returns for bedding that is defective, which is fabric defects .

Return Window
To be eligible for a return, please contact us within 3 days of receiving your order.

Return Process
To initiate a return, please reach out to us  support@essencenest.com with a detailed description and clear photo or video evidence of the defect. A receipt or proof of purchase is required for processing returns.

Exchange Policy for Sizing Issues

Eligibility for Exchanges
We offer exchanges for bedding sizing issues if the received product does not match the ordered size specifications as per our product details. The item must be unused, unwashed, and in its original packaging. and Should provide the bill when purchased.

Exchange Window
Exchange requests must be submitted within 3 days of receiving your product.

Exchange Process
To initiate an exchange, contact us at +91 6360275052 within the specified period, providing the details of the sizing issue to facilitate an appropriate exchange. The exchange applies to standard size discrepancies as detailed on our website.

Refunds for Prepaid Orders Only

Inspection of Returned Bedding
Upon receiving the returned bedding, we will conduct a thorough inspection to verify the defect or sizing issue. We will notify you about the approval or rejection of your refund.

Refund Process
If the return is approved, the refund will be processed, and a credit will be issued to your original payment method within 7 working days.

Order Cancellation and Refunds

Orders can be canceled for a full refund only if the product has not yet been dispatched. Once dispatched, you can request a return or exchange according to our policy guidelines.

Cash on Delivery (COD) Policy

Cash on Delivery Eligibility
We offer Cash on Delivery (COD) for orders across our website, with no additional fee.

Returns and Exchanges for COD Orders
Returns are not applicable for COD purchases. However, exchanges are allowed for  defective item.

Address Requirements for COD
Please provide a complete and accurate delivery address, including house number, street name, locality, and city. Incomplete addresses may lead to order cancellation.

Future COD Order Cancellation
If a COD order is returned due to refusal by the customer, future orders from the same customer will require prepaid payment.

Contact Us

For any inquiries about returns, exchanges, or our shipping policy, please reach out to us:

Phone: +91 6360275052
Support Email: support@essencenest.com

We are here to help with any questions you may have to ensure your shopping experience at EssenceNest is seamless and enjoyable.